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Delivery FAQ's

Only part of my order has been delivered, what should I do?

Please contact the courier giving your tracking number. The most likely outcome will be that your items have been separated in the delivery depot and will be out for delivery within the next day or two. Occasionally items can be missing in transit for longer and in this case the courier will open an investigation to track it down.

Courier contacts:

Startrack - 132345 

Australia Post - 13 76 78

TNT – 131150

Toll – 1300668229 (option 5)

Bigpost – 0395445525

If you're still having issues then do not hesitate to contact us here.

Can I specify a delivery date?

We have no control over when the courier will deliver your order. Please call the courier giving your tracking number to obtain more accurate ETA's after your order has shipped.

My item is damaged, what is the procedure? 

Please send photos of the damages to info@swingandplay.com.au. Include the part ID's of the damaged parts as per manual and your order number.  

There are bits missing within my order

Please contact us advising of the part ID's missing as per product manual. We will then forward this onto our supplier and have the missing parts sent out. 

Shipping Cost and Taxes

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