COVID-19 MAY AFFCET THE ESTIMATES BELOW PRIMARILY FOR PLUM BRANDED PRODUCT DELIVERIES
WE ARE WORKING HARD TO HAVE ORDERS SHIPPED OUT AS SOON AS HUMANLY POSSIBLE!
YOUR PATIENCE AT THIS TIME IS MUCH APPRECIATED
IF TRACKING INFORMATION DOES NOT SHOW UP ON THE COURIER SYSTEM RIGHT AWAY, PLEASE ALLOW EXTRA TIME.
PLEASE NOTE THAT IT IS NOT UNUSUAL FOR ORDERS TO BE DELIVERED IN TWO OR MORE SEPARATE DELIVERIES. THIS IS DUE TO COVID-19 HAVING AN IMPACT ON COURIER LOGISTICS.
PLEASE CONTACT THE COURIER DIRECTLY FOR DELIVERY INFORMATION AND IF ONLY PART OF YOUR ORDER HAS BEEN DELIVERED.
Typical transit times
The time frames below are an estimate from the day of order being placed
NSW, ACT, QLD & VIC - 2-7 Days
SA - 3-8 Days
TAS, WA & NT - 5-9 Days
For rural & Regional locations, add an additional 2 days
My order has not arrived yet
Shipping time frames depend on 3 things: Where you are located, the brand of product ordered and if there are any courier delays (such delays are out of our control). Please check the tracking for your order or contact us if you have not received tracking information within 4 working days.
What happens if I am not home when my order is delivered?
If the delivery is ATL (Authority To Leave) your order will be left in the most secure place (or where you specify at checkout) outside of your property if you are not home.
I forgot to add a note for the delivery
Please contact the courier company when you have received your tracking information to advise.
Startrack - 132345
Australia Post - 13 76 78
Toll - 1300 308 538
TNT - 131150
Only part of my order has been delivered, what should I do?
Please contact the courier (phone numbers above) giving your tracking number. The most likely outcome will be that your items have been separated in the delivery depot and will be out for delivery within the next day or two. Occasionally items can be missing in transit for longer and in this case the courier will open an investigation to track it down for you.
If you're still having issues then do not hesitate to contact us.
Can I specify a delivery date?
We have no control over when the courier will deliver your order. Please call the courier giving your tracking number to make such requests.
My item is damaged, what is the procedure?
Please sent photos of the damages to firstname.lastname@example.org. Include the part ID's of the damaged parts as per manual and your order number.
There are parts missing within my order
Please contact us advising of the part ID's missing as per product manual. We will then forward this onto our supplier and have the missing parts sent out ASAP.